The last sin in our series happens when all that excitement over your site launch is a distant memory and you start to hear the murmurings of another site redesign. The lack of post launch editorial planning has started to destroy that great design that you agonised over. As the content has been lumped onto the site the usability has been lost and customers complain that they can’t find the information they need. The analytics which were a key part of your business case to support the site development budget have become just another spreadsheet of numbers that are reported each month – no follow-up action and no progress. And a recent customer survey that you ran online your customers say that they find your competitor’s site better and easier to use.

This is when the defensive rage starts to kick-in. The problem is not yours, it’s the customers. They don’t really understand your business; there are very few people interested in your content and it is very dry and uninspiring so it is not surprising nobody wants to read it. And finally your customers don’t really like to use net anyway. Over the years we at w00tonomy have heard all of these. If any of these are true then you should probably question why you built a site in the first place.

The reality is that away from the jargon and Internet speak, carrying out your business online is no different from any other aspect of what you do - it has to be audience focused. People want things that add value to their lives. People like stories and dislike advertising. People like to build trust through relationships over time. People like to learn through interaction. People like to be in control and not be interrupted. What makes online so different is that it condenses all of these experiences onto a single screen.

This why we at w00tonomy are driven by the belief that “every business has story to tell each one of its customers” and why it is the most effective and only way to build long-term relationships online.

LUST – project blindness and desire to deliver

Businesses and agencies love projects. The project world is a familiar and comfortable place for us all; we know how to scrum, scope, budget,and deliver. And to put icing on the cake we enjoy that great feeling of hitting the finishing line, the launch party.

Too often, though, we are seduced into failing to realise that how the site looks is less important than how it works .

For our customers there is little short to medium term benefit in what happens prior to the launch date. The value to them comes afterwards. Delivering this value is based on publishing engaging content that is targeted at different audience segments. Even though many businesses understand this principle, they struggle to achieve it because they are geared towards one-off project delivery rather than the continuous improvement model for online publishing via effecive content marketing.

This is why when developing your online strategy you need to be marketing-led . By focusing on the importance of the long term relationship with your customers you will not be distracted by the lustful allures of the project life cycle.

This is the sin of indifference to your content and failure to make the most of what you have. It always happens after the dust of the project delivery has settled. The hustle and bustle of the project review meetings are a distant memory of post-it notes and cheap cofee. A good job has been done by one and all. But nobody has planned for what to do beyond the launch date.

Thinking and acting like a publisher is essential for seeing beyond the go-live date. Content marketing means a delivered site is just a tool to get started on the job of attracting an audience.

A radical new online agency has been launched with a view to helping Scotland overcome its “digital deficit”.

Stewart Kirkpatrick Editor, Content Marketing Director of w00tonomy and award-winning editor of scotsman.com from 2000 to 2007, said: “We believe that Scotland’s online ecosystem is five years behind London and ten years behind where it could be. There are many very talented web and marketing professionals in our private and public sectors but for one reason and another that pool of talent has not led to the digital landscape that Scotland deserves.”

Kirkpatrick and his colleagues, two of Scotland’s leading online thinkers, Graham Jones and Tony Purcell, believe that Scotland needs a national discussion on how to rectify this situation. They believe that their content marketing agency offers a unique service and is well placed to lead the debate. Kirkpatrick said: “Scotland’s invention gave the world television, tarmac and penicillin. We have traditionally punched above our weight – and still do in the games market – but as a nation we have yet to get to grips with the opportunities of digital.”

“Imagine a world where every citizen could access every piece of information they needed wherever they were, whoever it was from in a way that was relevant, engaging and – most of all – interesting to that individual. Imagine too that they were then able to enter into a dialogue with the organisation that provided the information so that they felt involved and engaged with the service provided. Every message would be tailored to them, every point of contact would make them feel part of a community and every transaction would involve something far more meaningful than the simple exchange of cash.

“Thanks to the improvements in mobile phones and the evolution of the internet into a two-way discussion based on the sharing of information, all this is possible now. All we need to do is make it happen.”

About: Formed by three of Scotland’s leading online experts, w00tonomy is the first “content marketing” agency in Scotland and it represents the next evolutionary step in online marketing.

w00t: (Internet slang) Used to express joy, particularly that felt during success or victory. (From Wikipedia.) W00t was Merriam Webster’s “word of the year” in 2007.

-onomy: system of rules, laws, or knowledge about a particular field. (Also from Wikipedia.)

Why did we do this? because of the way we saw the internet moving. The first phase of the internet was really about technology, the second was about the visual element. But for now and for the future it is all about content, particularly with the launch of new mobile devices like the iphone.

Our experience has taught us that to reach target audiences clients need to build a relationship with them based on interesting and relevant content – not ads. This content must be developed over time in response to intelligence about how the audience behaves. This is at the heart our business – content marketing.

What we stand for: We believe that every client has a story to tell to every one of its customers – w00tonomy will tell that in a way that builds a long-term relationship with the online audience.

How we work: We use the changing online landscape to deliver and develop our clients’ message through high-quality creative content on next-generation platforms, and then give them bite-size intelligence about how it performs so it can be evolved.

How we are different: Traditional online marketing has focused on building a web or mobile site, uploading the client’s content and then (maybe) monitoring the traffic. The process ends there. But this approach fails to take into account how people and content behave – especially after Web 2.0. All content competes for attention with all other content – regardless of who publishes it. Our business is built on the realisation that clients now want to demonstrate real value from their online spend. Our directors boast decades of experience in editorial, strategic, technical, analytic and operational fields. We bring all components together to make your online presence effective. We will guide our clients on every stage of building a successful online strategy.

Stewart Kirkpatrick – Content Marketing Director
Stewart is Scotland’s leading content consultant, working for the Scottish Government on major projects. He was editor of scotsman.com from 2000 to 2007. In that time traffic increased ten-fold to 4 million unique users a month. The site became one of Google News’s top 30 worldwide news sources and was identified by Media Week as the sixth biggest news site in the UK. scotsman.com won the Newspaper Society’s New Media Award for Best Daily Newspaper Site in 2002, 2003 and 2006 and was shortlisted for numerous national and international journalism awards. Last year, Stewart, a member of the international committee of the Online News Association, was named as one of “the top 50 people shaping online journalism” by UK Press Gazette.

Tony Purcell – Online Strategy and Research Director
Tony is a pioneer of the Internet industry in Scotland and a serial entrepreneur. He founded Communicata in 1995, a company specialising in web application development. Along with developing web applications, the company produced promotional websites for a number of large corporates including Sony, Scottish & Newcastle, The WM Company, Newcastle United Football Club, General Accident and the SQA. In 1999 the company was listed in Oracle’s top 50 list of e-business solutions providers worldwide. In 2001 Tony founded CIVIC with Graham Jones which went on to become the leading digital agency in Scotland. CIVIC provides a wide range of web services to the public sector in Scotland and is a supplier to the Scottish Government. Tony is also a business mentor and represents the interactive industry on the Scottish Skillset industry panel.

Dr Graham Jones – Client Services & Planning Director
Graham was Managing Director of CIVIC, Scotland’s fastest growing Online Communications Agency from its inception, in August 2001 to Nov 2007. In this time the business grew from an initial £0.5m and 7 staff to £2m with a staff of 28 people. His responsibilities throughout this period were to provide the strategic vision and direction to meet the needs of a dynamic and rapidly growing marketplace. His responsibilities also included Client & project Management, contractual negotiations, managing legal risk, business development and marketing of the agency. He was successful in establishing a reputation for credibility and industry expertise with clients to the extent that CIVIC became trusted suppliers to the Scottish Government. Graham has also worked for 7 years in the software industry, 5 years at Edinburgh University as Research Associate & 4 years as a Management Accountant.